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Title
Text copied to clipboard!Post Office Assistant
Description
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We are looking for a Post Office Assistant. The Post Office Assistant plays a vital role in supporting the smooth operation of the post office by handling mail sorting, front desk services, customer support, and administrative tasks. This position requires accuracy, attention to detail, and strong communication skills with customers.
Key responsibilities include receiving and dispatching mail, calculating postage fees, selling stamps and postcards, providing tracking services, processing address changes, and accepting various application forms. Assisting customers with inquiries and providing guidance at the counter are also essential parts of the role.
This job offers the opportunity to work closely with the local community. A courteous and clear communication style is especially important when assisting elderly or non-native customers. During peak seasons, the ability to work efficiently under pressure is crucial, so flexibility and stress tolerance are important traits.
Working as a Post Office Assistant allows you to contribute to public services while developing administrative and customer service skills. Even those without prior experience can start with confidence thanks to structured training programs. It’s a rewarding role that fosters a sense of responsibility and teamwork in a collaborative environment.
Responsibilities
Text copied to clipboard!- Sort and manage incoming and outgoing mail
- Assist customers at the front desk
- Calculate and collect postage fees
- Sell stamps, postcards, and related items
- Provide tracking and delivery status updates
- Handle address changes and forwarding requests
- Receive and process application forms
- Respond to inquiries via phone and email
- Prepare daily reports and maintain records
- Manage cash and operate the register
- Maintain cleanliness and organization of the facility
- Coordinate with supervisors and colleagues
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Basic computer skills (Word, Excel, etc.)
- Customer service experience preferred
- Attention to detail and accuracy
- Ability to work well in a team
- Fluent communication in Japanese
- Punctual and responsible
- Flexible and able to handle stress
- Willingness to work weekends and holidays
- Availability to attend training sessions
- Comfortable wearing a uniform
- Commitment to long-term employment
Potential interview questions
Text copied to clipboard!- Do you have experience working at a post office?
- Have you worked in customer service before?
- Are you comfortable with basic computer operations?
- Can you work on weekends and holidays?
- Are you comfortable working in a team environment?
- Are you willing to commit to long-term employment?
- Can you stay calm under pressure?
- Have you handled customer complaints or issues before?
- Are you okay with wearing a uniform?
- Are you available to attend training sessions?
